This policy covers all Intersteam Systems.
If you are not satisfied with the performance of your steam cleaning system within one week of date of purchase, we will gladly offer a refund, less a 15% restocking fee. Normal use of accessories is included; however any unreturned accessories will be added to the restocking fee at full price.
Any returned items must be sent to Intersteam Technologies at 3-12 Bigwin Road Hamilton ON L8W 3R4, or to the authorized dealer from which they were purchased. Please consult your independent dealer for their terms and conditions. Intersteam Technologies may not accept returned systems purchased through a reseller.
Please package all items in original packaging. This will help to minimize any potential shipping damage. Ensure all accessories are included. Please drain all water from the machine tank and boiler.
You are responsible for the shipping costs for shipping the machine both ways. Unless you provided a shipping account number, you will have been invoiced for the original shipping cost.
You will be reimbursed the original purchase price of the system, less restocking fees (including missing accessories or unnatural equipment abuse or damage), plus taxes paid. Refunds will be issued in the manner in which the invoice was paid. If the invoice is unpaid, a credit memo and statement will be sent, at which time prompt payment is expected.
All items should be returned in their original packaging. An additional 5% will be added for units not returned in this manner.