Steam Cleaning Equipment Vapor Steam Cleaning : If I Need Help, What Do I Do?

Price Stability Document - New For July 1, 2009

We are pleased to provide exceptional warranty and service capabilities to our customers.

We are extremely efficient, factory trained, and dedicated to doing service on Steam King exclusively, so we are good at it, fast, and we keep all necessary parts in stock.

We have customers across Canada and into the

U.S.

and we are able to service them all. We deal with a repair immediately when it comes in, and usually complete it same day. Use of couriers speeds the process, at a reasonable cost.

If your SteamKing 1500 is not working properly - not turning on, not heating up, not building pressure or ejecting steam at points other then the end of the hose - you may need to send it to us for repair.

PLEASE NOTE - There should NEVER be any chemical used in the SteamKing 1500. Tap Water is the ONLY thing that you should put in the reservoir. Chemicals are not meant to be boiled. The end result is usually a toxic sludge that presents health concerns, damages components in your SteamKing 1500 and VOIDS your Warranty.

THE MOST IMPORTANT THING you can do to prolong the life of your SteamKing 1500 and maximize it's performance is to regularly perform the Drain Procedure. This was included with your system and can be found on the CD that came with it. PLEASE CLICK HERE to download a copy if you need.

When you send us your SteamKing you usually need only send the base unit. If you are unsure of what to send - Just Ask.

STEP ONE: Please drain the SteamKing 1500. The reservoir (at the top of the unit where you add water) and the Boiler (at the bottom where you perform the drain procedure) should be emptied.

STEP TWO: Please package your SteamKing 1500 well. The actual rule of thumb for most couriers is that the package should remain intact after a 4 foot drop. Unnecessary repair issues can occur from broken upper and lower housings, castors and shaken components inside the machine.

STEP THREE: Please address your package to:

INTERSTEAM TECHNOLOGIES
170 PRINCESS STREET
HAMILTON ON L8L 3L3
905-526-1453
ATTN: SERVICE

Then simply call the courier to pick your shipment up.

When we receive the unit we will have look at it, prepare an estimate and call you. We will never spend a dime of your money without your permission. We normally inspect the units the day they are received. We will then call you - so please provide your contact information with your machine unless you have called to arrange your service ahead of time. We typically perform the service within a day of receiving your permission and courier your unit back to you - good as new.

If you have questions about our service department, policies or procedure, please call 1-800-281-4413 or email manfred@intersteam.com